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The Montopolis Group is planning to upgrade a core component in our mail infrastructure which may affect your email!
You can help to prevent interruption of your email by making the changes outlined below.
For all of our customers who currently use Outlook and "POP" off of our servers, meaning you are not using exchange, please follow the steps below.
**Note: All of our TotalCare subscribers will not need to make any changes, we will make the necessary changes for you.
You will need to update your pop and smtp server settings within Outlook to point to "mail.yourdomain.com" instead of "pop3.yourdomain.com" and "smtp.yourdomain.com".
The steps for Microsoft Outlook are:
- Click on Tools -> Options
- Click on the "Mail Setup" Tab.
- Click on the "E-mail Accounts" button
- Choose "View or change existing e-mail accounts".
- You should be on the 'Internet E-mail Settings (POP3)' page.
- Enter the parameters from below.
- Incoming/POP3 Server: mail.mydomain.com
- Outgoing/SMTP Server: mail.mydomain.com
- Mail Username:
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- Mail Password: ********
- Outgoing Authentication is still REQUIRED to be enabled.
Click Here for a before screenshot!
Click Here for an after screenshot!
If you have any questions regarding this process, you can obtain the fastest support via email at
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.
Thank you for your help in regards to this issue, we know you'll be pleased with the mail upgrade! Please continue to visit our website for more details regarding the upgrade. Any additional notices will be published on our website.
Thanks again,
The Montopolis Group Support Team
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